eAlerts Frequently Asked Questions
|Download our Customer Guide - Personal eBanking eBook for help enrolling for Alerts and other eBanking services.|
What are eAlerts?
eAlerts are notifications we send automatically to you when a specified 'event' occurs on your account. The notifications can be sent to your email or to your mobile device as a text message - or they can be viewed within the Personal eBanking system.
Is there a cost to use the eAlert service?
No. There is no cost from Morrill & Janes Bank to our customers to signup for eAlerts through Personal eBanking and receive those notifications. However, you may want to check to see if there is a cost to receive text message on your mobile device, if you choose to receive notification this way
What is required for me to use the eAlert service?
All you need is to access Personal eBanking. There is no cost from Morrill & Janes Bank to use the Personal eBanking service. If you are using Personal eBanking, simply log in and look for the Messages window at the top of the account summary page. If you’re not currently using Personal eBanking, enroll online.
How can I get the eAlert sent to my mobile device?
When you setup a new eAlert, simply input the message address for your mobile device in place of an email address. Don’t know what your mobile message address is? You can get this from your mobile carrier or we’ve provided a few to help you get started.
AT&T (formerly Cingular)
|Sprint PCS (now Sprint Nextel)
[10-digit phone number]@messaging.sprintpcs.com
Nextel (now part of Sprint Nextel)
Virgin Mobile USA
What eAlerts are available for me to use?
We’ve put together a list of the currently available eAlerts. You can also access that list from the eAlerts webpage.
What if I don’t see the eAlert I’d like to setup?
If you’d like to receive notification of an event or activity not listed in our list, submit your request to us through Personal eBanking – Contact Us. We’ll review your request and let you know if we can make that available as a new eAlert.
How do I setup an eAlert?
When you login to Personal eBanking the first screen should be your account summary where all the accounts you have with Morrill & Janes Bank is listed. At the top right of that screen is an area titled “My eAlerts”. Then,
- Select the type of account you would like to generate a notification on (checking, savings, or loan account).
- Select Setup New Alert
- From the drop down, select the type of alert you want to setup. Click the Next button.
- Fill in the appropriate information and click on the Finish button.
- If you select E-mail as the Send To option, enter your Email address, or mobile message address, and then click on the Submit button. It’s that easy!
Can I change or delete an eAlert I have setup?
Yes, to change or delete an existing eAlert, click on the icon for the action you want to take: Edit or Delete.
Do I have to setup an eAlert each time I want to get the notification?
Not always. Some eAlerts are setup as recurring notifications, meaning that you will receive a notification each time the event or activity identified in the eAlert occurs, such as “Notify me of my beginning balance each day”. Some eAlerts are setup as one-time events, such as “Notify me when check #1234 is paid”. The one-time event alerts would have to be setup each time you want us to notify you of that occurrence. In our list of Available eAlerts we identify if an alert is a one-time or recurring eAlert.
Can I use eAlerts if I don’t have an Email account or access to the Internet at my home?
You can only setup an eAlert through your Personal eBanking access. If you do not have an Internet connection at home, you can still access Personal eBanking from any compatible computer with Internet access, e.g. from work, the library, etc.
Can I specify what time I want to receive an eAlert?
No. The eAlert notifications are sent to you after the activity or transaction event occurs. Some events occur throughout a banking day and some happen at the end of the business day.
Are eAlerts available on all types of accounts I have with Morrill & Janes Bank?
eAlerts are currently available for Checking, Savings, and Loan accounts. We are working on adding eAlerts for Certificates of Deposit and IRA accounts.