Strongest Midsize Bank in Kansas City

 

 

Morrill & Janes Bank

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IMPORTANT INFORMATION REGARDING
ERRORS OR QUESTIONS ABOUT ELECTRONIC TRANSFERS,
YOUR BANK STATEMENT OR A CHECK 21 TRANSACTION

Please examine your bank statement immediately upon receipt and immediately and report to us if you see anything that is incorrect. If we do not hear from you within 30 days of receipt of your statement, the account will be considered to be correct.

ELECTRONIC TRANSFERS
Telephone or write us at (785) 284-3433 or P.O. Box 209, Sabetha, KS 66534-0209 as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer on the statement or receipt. We must hear from you no later than 60 days after we sent you the FIRST statement on which the error or problem appeared.

  1. Tell us your name and account number (if any).
  2. Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe there is an error or why you need more information.
  3. Tell us the dollar amount of the suspected error.

We will investigate your complaint and will correct any error promptly. If we take more than 10 business days to do this, we will recredit your account for the amount you think is in error, so that you will have use of the money during the time it takes us to complete our investigation. Click Here for additional details.

YOUR BANK STATEMENT –
If you think your statement is wrong, or if you need more information about a transaction on your statement, write us on a separate sheet at the address located on the front of this statement as soon as possible. We must hear from you no later than 30 days after we sent you the first statement on which the error or problem appeared. You can telephone us, but doing so will not preserve your rights. In your letter, give us the following information:

  1. Your name and account number.
  2. The dollar amount of the suspected error.
  3. Describe the error and explain if you can, why you believe there is an error. If you need more information, describe the item you are unsure about.
    Click Here for additional details

CHECK 21 TRANSACTION –
If you believe that you have suffered a loss relating to a substitute check that you received and that was posted to your account, please contact us at the address located on the front of this statement.

You must contact us within 40 calendar days of the date that we mailed (or otherwise delivered by a means to which you agreed) the substitute check in question or the account statement showing that the substitute check was posted to your account, whichever is later. We will extend this time period if you were not able to make a timely claim because of extraordinary circumstances.

Your claim must include:

  • A description of why you have suffered a loss (for example, you think the amount withdrawn was incorrect)
  • An estimate of the amount of your loss
  • An explanation of why the substitute check you received is insufficient to confirm that you suffered a loss
  • A copy of the substitute check or the following information to help us identify the substitute check:
    • Check number
    • The name of the person to whom you wrote the check
    • The amount of the check

Click Here for additional details