Mobile Banking – Frequently Asked Questions
- What is Mobile Banking?
- Mobile Banking is an Internet based service that delivers the convenience of our Personal eBanking service to your mobile device. Mobile Banking allows you to perform banking related transactions from your phone 24/7.
- Mobile Banking is an Internet based service that delivers the convenience of our Personal eBanking service to your mobile device. Mobile Banking allows you to perform banking related transactions from your phone 24/7.
- What services are available with Mobile Banking?
- View account balances
- View recent transactions
- View pending transactions
- Transfer funds
- Receive eAlerts on your account and account transactions
- Map a branch or ATM location
- What are eAlerts?
- eAlerts can be delivered by text message to a mobile device*, or sent to any Email inbox. eAlerts notify you when requested activity or events take place on your Morrill & Janes Bank account. Types of eAlerts include:
- When an account falls below a selected balance.
- When a deposit has been made - ideal for direct payroll or social security deposits.
- Loan payment reminder.
Plus several other types of useful eAlerts – learn more
- eAlerts can be delivered by text message to a mobile device*, or sent to any Email inbox. eAlerts notify you when requested activity or events take place on your Morrill & Janes Bank account. Types of eAlerts include:
What types of accounts can I access with Mobile Banking?
Mobile Banking will provide access to the same accounts that are viewable through Personal eBanking including checking, savings, CD’s and loans.
How much does it cost?
Mobile Banking is a feature of our Personal eBanking service and is a FREE service to all Morrill & Janes Bank individual account holders. Contact your cell phone carrier for any standard charges that may apply for text messaging or Web usage.
How do I enroll?
Mobile Banking enrollment is completed through logon to the Personal eBanking service from any computer. Once you are logged in, from the Options menu choose “Mobile Banking Enrollment” and complete the form.
Is there a wait period after enrolling?
No. Once you’ve enrolled, Mobile Banking is activated and ready to use.
How do I log on to Mobile Banking?
You can log on to mobile banking from the text message you receive containing your one-time password. From the Mobile Log On page type in your Access ID and PIN. If you don’t have your one-time password, or if you’re phone will not let you access the Internet from a link in a text message, click on this link from your phone's web browser - then be sure to Bookmark this link.
How do I receive my One time Password?
A One Time Password is delivered to your cell phone by text message (or e-mail) upon enrolling for the service.
Each time you log on to Mobile Banking, a new One Time Password is delivered
by text message (or email).This One Time Password is readily available for the next log on session.
You can also request a new One Time Password from the Mobile Banking log on screen.
What if I can’t locate my One time Password?
You can request a new One Time Password to be sent to your cell phone (or e-mail address) from the Mobile Banking log on screen.
What do I use for my Access ID?
The Access ID used for Mobile Banking is the same as the Access ID used for Personal eBanking.
Is Mobile Banking secure?
Yes. All messages exchanged between the cell phone and server are encrypted with 128 bit encryption. The message is then transferred over the phone carriers’ network. Multifactor Authentication is achieved by the use of three input fields, including: Access ID, One Time Password and PIN.
Does Mobile Banking require software to be installed on the phone?
No. Mobile Banking is a browser-based application that does not require any software to be loaded to the individual device.
Is bill pay available through Mobile Banking?
Bill Pay is currently not available through Mobile Banking.
Who should I contact if I have difficult enrolling or accessing Mobile Banking?
Contact our eBanking support group at 913.384.8290 Monday through Friday from 8:30am to 5:00pm for technical support. If you have questions or want more information about the service, contact any bank representative at your local Morrill & Janes Bank.
