Bill Payment Service Frequently Asked Questions

  • What’s an eBill?
    • If you’re not currently paying bills online, you probably receive all of your bills in your mailbox at home. Many companies you do business with offer you the ability to receive their bill online at their website or through your bank. Our Bill Payment service provider provides bill delivery services for hundreds of companies that issue bills. Remember, even if you can’t receive your bill online, you can still pay it online, and you can print a copy of anything as needed.
  • How do I pay an eBill?
    • When you sign up for an eBill, through the Bill Payment service, it will be delivered to you to view and manage in the Bill Payment application. You can also setup email alerts to be notified when the eBill is ready to view. You’ll find all the same information in the eBill that you’re used to seeing in your paper bills. Then, when you’re ready to pay, all you need to do is choose the amount, schedule the date you want the bill paid and click to pay.
  • I already automatically deduct some payments from my bank account. Is that the same thing as an eBill?
    • No, that’s an automatic debit. A car loan payment you’ve authorized your bank to deduct from your account each month is an example. Paying your bills online is sort of like an automatic debit, only better, because you maintain control — you decide when to make a payment and you specify the payment amount. If you want to set up a recurring bill to be paid automatically every month so you can save time, you can — with online bill payment, the choice is yours.
  • Is paying bills online hard to do?
    • Paying bills online is easier and takes less time than sorting mail, opening the envelope containing your paper bill, reviewing it, writing a check and keeping manual records of your payments. Once you’ve set up the service, just enter the payment amount, schedule the payment date and you’re done. And, if you’ve got to have paper, print a copy for your files.
  • Who can I pay online?
    • Anyone you pay with a paper check. From your mortgage company to your baby sitter.
  • How can I pay my baby sitter? She doesn’t accept electronic payments.
    • You really can pay anyone. If your baby sitter or lawn service is not set up to receive electronic payments, you can still enter the payment amount and schedule the payment online. Then, the system will print and mail a check for you. But you are managing everything online.
  • If I pay bills online, do I give up control of when payments are made?
    • Absolutely not. You’ll always be in control of your bank account. You decide whom, when and how often to pay. Need to cancel or change a payment? No problem, as long as it’s done before the processing date.
  • How can I keep track of the bills I pay?
    • When you pay bills online, the service automatically creates a record of your payments that you can view at any time so you can check the status of your payment. The service actually keeps better records than you keep yourself and you have proof, unlike mailing a check.
  • How long does it take for the billing company to receive my payment?
    • At most, four to five business days but many payments can be made the next day. Just check the website of the bank you choose to receive and pay your bills online.
  • Will my bills be paid on time?
    • If you use the Morrill & Janes Bank Bill Payment service powered by CheckFree to pay and receive bills online, CheckFree will bear the responsibility for any late-payment-related charges (up to $50) should a payment arrive after its due date as long as you scheduled the transaction in accordance with the service's terms and conditions.
  • How much does it cost?
    • The Bill Payment service available through our Personal eBanking system is absolutely FREE to Morrill & Janes Bank account holders.
  • Is it safe to pay online?
    • Paying and receiving bills online is more secure than mailing paper checks. And when you use a bank website or portal powered by our Bill Payment service to pay and receive bills online, your protection is guaranteed in the unlikely event of unauthorized transactions or processing delays.
  • How do I get started?
    • To start receiving eBills and paying bills online with Morrill & Janes Bank, simply login to the Personal eBanking service, go to the Account Summary for the account you want to setup for Bill Payment, and click on the Bill Payment tab at the top. If you’re not currently a Personal eBanking customer, you can enroll online.
  • Who is CheckFree?
    • CheckFree, now part of Fiserv, is the leading provider of financial electronic commerce services and products. CheckFree powered electronic billing and payment services are available through thousands of financial services organizations like Morrill & Janes Bank. CheckFree launched the first fully integrated electronic billing and payment solution in the country in 1997, and today, millions of consumers initiate online payments through services powered by CheckFree. CheckFree strives to set the standard for quality in the electronic billing and payment industry by ensuring your bill payment service is available whenever you want to use it and that your payments are processed accurately and on time. CheckFree is monitored by the same entities that monitor major financial institutions, including the Office of the Comptroller of the Currency (OCC), the Securities and Exchange Commission (SEC), the Federal Reserve, the United States Postal Service and NACHA — the Electronic Payments Association.